Support · Skootoo

Skootoo help

Answers to common questions. Still stuck? Email support@zedandsons.com.

How do I play?

Swipe a block to slide it: it keeps going until something stops it. When three or more blocks of the same colour touch, they clear. Clear the board to finish the level, and collect its stars on the way for up to three. Later chapters add new pieces, each introduced with a short tip.

How do hints work?

Tap Hint and the game shows the next move. You get 3 hints a day, and they come back at midnight. With Skootoo Plus they are unlimited. The Daily has no hints. You can hide the Hint button in Settings > Hints.

What does Skootoo Plus include, and how do I restore it?

Plus is one purchase: every chapter after the free ones, unlimited hints, and up to 10 of your own levels published at once. To get it back on a new or reset device, open Settings > Skootoo Plus and tap Restore purchase, signed in with the same Apple ID you bought it with.

How do I get a refund?

Purchases are made through Apple, so refunds are too: go to reportaproblem.apple.com and sign in with your Apple ID.

Is my progress saved?

Your stars, progress, settings and Daily streak are saved on your device. They are not copied between devices, and deleting the app deletes them. Settings > Reset progress clears your stars but keeps your Daily streak.

How does the Daily work?

There is one Daily puzzle a day, the same for everyone, and it changes at midnight where you are. Finish it on consecutive days to build a streak. Share sends a short summary of how you did, with no spoilers.

How do I share a level I made?

In My Levels, beat your level with every star, then tap Publish. Publishing needs Game Center. Once it is published, tap Send to a friend: they open the link and the level appears in their Shared with me.

Everyone can have 1 level published at a time, up to 3 as your levels reach new players, and 10 with Skootoo Plus. Unpublish a level to free its slot. When you unpublish, the link stops working and the level is removed from your friends' devices the next time they try to play it.

Why can't I publish?

Publishing needs three things: you are signed in to Game Center (iPhone Settings > Game Center), the level has been beaten with every star since its last change, and you have a free slot. The level's card in My Levels says which one is missing.

How do I change the language?

Settings > Language. Automatic follows your device's language; you can also choose English or Français.

How do I delete my data?

Settings > Delete my data, then tap again to confirm. It deletes the levels you published from our server, along with everything stored under your Game Center account, and clears your stars, progress and Daily streak from this device. It cannot be undone. If our server can't be reached, nothing is deleted, and the game tells you. You can also email us and we will delete it for you.

Contact us

Email support@zedandsons.com. It helps to include your device (for example iPhone 13), its iOS version, and the game's version from Settings > About. We usually reply within a few days.

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